Class Description
Description of a problem in the field that may be reported in a trouble ticket or come from another source. It may have to do with an outage.
Attributes
| Name | Type | Description |
|---|---|---|
| cause | String | Cause of this incident. |
Relationships
Inherits from
Descendant classes
- No descendant classes
Leaf/Root class
| IsLeaf | IsRoot |
|---|---|
| False | False |
Associations
| Source Class | Cardinality Source | Target Class | Cardinality Target | Source Name | Source Assoc. Description | Target Name | Target Assoc. Description |
|---|---|---|---|---|---|---|---|
| TroubleOrder | 0..1 | Incident | 0..1 | TroubleOrder | Incident | ||
| Incident | 0..1 | Location | 0..1 | Incident | Incident at this location. | Location | Location of this incident. |
| Incident | 0..* | Operator | 0..1 | Incidents | All incidents owned by this operator. | Owner | Operator who owns this incident. |
| Incident | 0..* | Outage | 0..1 | Incident | Incident reported in trouble call that results in this outage. | Outage | Outage for this incident. |
| Incident | 0..* | UnplannedOutage | 0..1 | Incident | UnplannedOutage | ||
| Incident | 0..* | Work | 0..* | Incidents | All incidents being addressed by this work. | Works | All works addressing this incident. |
| Incident | 0..1 | CustomerNotification | 0..* | Incident | Incident as a subject of this customer notification. | CustomerNotifications | All notifications for a customer related to the status change of this incident. |
| Incident | 0..1 | IncidentHazard | 0..* | Incident | Incident associated with this hazard. | IncidentHazard | All hazards associated with this incident. |
| TroubleTicket | 0..* | Incident | 0..1 | TroubleTickets | All trouble tickets reporting this incident. | Incident | Incident reported in this trouble ticket |